Customer email, from your own address
Ormi sends estimates, invoices and follow-ups from your own verified domain, and the reply comes back into the job it belongs to instead of into somebody's personal inbox. There is no Gmail account to connect and no mailbox for Ormi to read: it works the same whether your crew lives in Gmail, Outlook or Apple Mail.
Customer email + Ormi in detail
How to connect Customer email to Ormi
Add your sending domain
Apps, then Customer email. Under Sending address, enter the domain you send from, for example yourshop.com.
Publish the DNS records Ormi shows you
DKIM and SPF, in your DNS host. Ormi asks the mail provider whether they are live and repeats what it is told, including the reason when a record is close but wrong.
Send one estimate
Once the domain verifies, outbound mail leaves as your own address. Reply to it from another account and watch the reply appear on the customer record.
How shops actually use it
Real workflows, not marketing bullets.
- A customer replies to an estimate with "can you do Tuesday instead" and the answer is on the job, not in one person's inbox
- Office staff read the whole email thread beside the job record without being copied on anything
- Mail arrives from [email protected] rather than from a generic address a customer does not recognise
Customer email integration questions
I searched for Gmail. Is this it?
This is the part that matters, and it works with Gmail without being a Gmail integration. Ormi sends from your domain and captures the reply itself, so you keep reading mail wherever you read it now. Sending through your own Gmail mailbox, as one of several accounts you can choose from, is built and is waiting on Google's review of Ormi before it is switched on. It will only ever send: Ormi does not read your Gmail inbox.
Will sent mail show up in my Gmail Sent folder?
Not yet. Sending through your own Gmail mailbox (which does put the message in its Sent folder) is waiting on Google's review of Ormi before it is switched on. Everything Ormi sends is kept in Ormi either way, on the customer and the job.
Does it sync my Google contacts?
No. Customers in Ormi are entered in Ormi or imported, and no contact list is read from Google or anywhere else.
What if I do not have my own domain?
Mail still goes out, from an Ormi address with your address as Reply-To. You get the thread on the customer record either way. The domain only changes whose name is in the From line.
Does it work with Outlook or Microsoft 365?
Yes, two ways. By default Ormi never touches your mailbox at all, so whichever provider your crew reads mail in is simply not Ormi’s concern. If you would rather the mail actually left your Outlook mailbox and sat in its Sent folder, connect Outlook under Apps, then Customer email, and make it your default sender. That is optional and changes nothing else.
Related integrations
Other communication tools
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