Connect Text messaging to Ormi
Two-way messaging with customers, automated reminders, ETA notifications and review requests, all from the inbox in Ormi. It runs on a carrier account Ormi holds, so there is nothing to connect and no carrier bill to reconcile.
Text messaging + Ormi in detail
How to connect Text messaging to Ormi
There is nothing to pick
A local business number is provisioned with your account. Bringing a carrier account of your own is not supported: the number, the registration and the bill are all Ormi's, which is what keeps texting included rather than metered.
A2P 10DLC registration
The US carrier registration every business number needs before it can text. Ormi files it for you and it usually clears in about five business days; until it does, texting is held rather than filtered silently.
Configure automated message templates
Edit the default templates (reminder, ETA, review request) to match your brand voice. Variables like {customer_name} and {eta_window} auto-populate.
How shops actually use it
Real workflows, not marketing bullets.
- Customer gets an SMS with "Technician Mike is en route, ETA 15 min"
- Dispatcher replies to a customer text from inside Ormi (no personal phone needed)
- Review request auto-fires 2 hours after job completion
- Bulk status update SMS to 50 affected customers when weather reschedules the day
Text messaging integration questions
Does SMS cost extra on top of Ormi's $25 per field technician?
No. Texting is included: 1,000 messages per technician per month, and there is no per-message charge and no overage rate — a busy month is absorbed rather than billed. This page previously described a pass-through carrier fee of about $0.008 a text, which was never how Ormi charged for it.
Can I port my existing business phone number?
Talk to us before you switch. Porting a number into the account Ormi holds is a carrier process with a lead time, and it is handled as part of onboarding rather than something you can start from a settings screen.
What's A2P 10DLC and why does it matter?
It is the US carrier registration required for business SMS. Without it your messages are filtered. Ormi files it for the number it provisions you, so there is nothing for you to do.
Related integrations
Other communication tools
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