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  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
  • Jobs and scheduling
    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
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    • Reschedule or reassign a job
    • Job statuses and what they mean
    • Texts and emails customers get about their job
    • Cancel or delete a job
  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
    • Turn an accepted estimate into a job or an invoice
    • Create and send an invoice
    • Record a cash, check or card payment
    • How customers pay an invoice online
    • Chase an unpaid invoice
    • Refund a payment
  • Technician mobile and offline
    • Install the Ormi Field app and sign in
    • Start and finish a job from your phone
    • Work offline and sync later
    • What a job needs before it can be completed
    • Take a payment in the field
    • Live location sharing: when it runs and how to stop it
  • Team and roles
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    • Field access and billing
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    • Connect QuickBooks Online or Xero
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  1. Help Center
  2. /Estimates, invoices and payments
  3. /Chase an unpaid invoice

Chase an unpaid invoice

Turn on automatic email reminders, or send one reminder by hand to a customer whose invoice is overdue.

For
Office staff, Admin, Owner
Where
Web app
Updated
October 16, 2026

Before you start

  • Payments are set up. Reminders are not sent without it.
  • The invoice has been sent.

Turn on automatic reminders#

  1. Go to Payments and open the Retry tab.
  2. In Invoice reminders, switch reminders on. You will see "Invoice reminders are on".
  • Reminders go 3 days before the due date, on the due date, and 7, 14 and 30 days after it.
  • They are emails only, so there are no text message charges.

Send one reminder now#

  1. Go to Invoices and find the overdue invoice.
  2. Open the row menu and click Send Reminder. It only appears on overdue invoices.
  3. Ormi re-sends the invoice email with the subject "Payment Reminder" and shows "Payment reminder sent".

What if this fails?

"Payment setup is required before sending reminders."
Finish Connect payments first.
Send Reminder is not in the menu.
The invoice is not overdue yet. Check its Due Date.

Related tasks

  • Create and send an invoiceEstimates, invoices and payments
  • How customers pay an invoice onlineEstimates, invoices and payments

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

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On this page

  • Turn on automatic reminders
  • Send one reminder now
  • What if this fails?
  • Related tasks
OrmiOrmi

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