Changes made offline are not syncing
What the sync banners mean on the Ormi Field app and how to get stuck changes to the office.
- For
- Technician, Dispatcher
- Where
- Android app
- Updated
Force a sync
- Open the app and leave it in the foreground for a minute. It syncs on its own every 30 seconds.
- Go to More, Profile & Settings, Sync & Offline, and tap Sync now.
- Wait for "You're synced". The Today pill should read Synced.
What the banners mean
- Offline or Sending with a number: changes are waiting or on their way. No action needed.
- "items failed to sync" (amber): Ormi refused or could not take the change after several tries. Tap Retry.
- "items need attention" (red): the office changed the same record. Open it, check it, and re-apply your change.
- Changes still unsent after 14 days are marked failed.
What if this fails?
- Retry keeps failing.
- Do not tap Discard, which deletes the change. Contact your office, or us at (972) 944-0404, with the job number.
- Photos or videos are slow to upload.
- Videos wait for a connection and upload after the rest. Stay on Wi-Fi or a strong signal until the count clears.
Related tasks
Still stuck?
If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:
- Phone
- (972) 944-0404
- [email protected]
- Message
- Contact page