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OrmiOrmi
Where Field Service Runs
OrmiOrmi

  • Platform

    • Download Ormi Field
      iOS, Android, desktop
    • Features
      Everything on one plan
    • Work Network
      Jobs near you, no lead fees
    • Post a Job
      Free homeowner requests
    • Services
      What Ormi does, top to bottom
    • Integrations
      14+ tools, no upcharge

    Insights

    • Analytics
      Real-time revenue + AR + mix
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      Who uses Ormi, how

    Experience

    • Why Choose Us
    • Our Process
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      See it in 3 minutes

    See it live

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    Custom fit

    Built for your trade

    Each trade page shows how Ormi fits that specific workflow — forms, pricebooks, and rhythm.

    Or start free — 15 days on us

  • Pricing & Savings

    • Pricing$25 per field tech, office free
    • Savings CalculatorRun the math in 30s
    • Migrate to OrmiFrom any platform

    vs Competitors

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    Pick your path

    • Start free — 15 days on usNo credit card
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    The Promise

    $25 / field technician

    Office staff are free. Your first 15 days are on us, with unlimited jobs.

    Or start free

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    Our migration playbook walks through every step — export, import, and live in under an hour.

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    Help build the next 10 years of field service software

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    See open roles

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Ormi

Menu

    • Download Ormi Field
    • Features
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    • HVAC
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    • Remodeling
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    • Roofing
    • Lawn Care
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    • Pest Control
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    • Pricing — $25 per field technician
    • Savings Calculator
    • Migrate to Ormi
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Browse all topics›
  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
  • Jobs and scheduling
    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
    • Dispatch a job to a technician
    • Reschedule or reassign a job
    • Job statuses and what they mean
    • Texts and emails customers get about their job
    • Cancel or delete a job
  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
    • Turn an accepted estimate into a job or an invoice
    • Create and send an invoice
    • Record a cash, check or card payment
    • How customers pay an invoice online
    • Chase an unpaid invoice
    • Refund a payment
  • Technician mobile and offline
    • Install the Ormi Field app and sign in
    • Start and finish a job from your phone
    • Work offline and sync later
    • What a job needs before it can be completed
    • Take a payment in the field
    • Live location sharing: when it runs and how to stop it
  • Team and roles
    • Roles and permissions
    • Field access and billing
  • Integrations
    • Connect QuickBooks Online or Xero
    • See your Ormi schedule in Google Calendar
    • Export your data
  • Troubleshooting
    • A technician can't see a job on their phone
    • Changes made offline are not syncing
    • Can't sign in
  • Billing and plans
    • How Ormi billing works
    • Which technicians count on my bill?
    • The 15-day free trial
/

  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
  • Jobs and scheduling
    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
    • Dispatch a job to a technician
    • Reschedule or reassign a job
    • Job statuses and what they mean
    • Texts and emails customers get about their job
    • Cancel or delete a job
  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
    • Turn an accepted estimate into a job or an invoice
    • Create and send an invoice
    • Record a cash, check or card payment
    • How customers pay an invoice online
    • Chase an unpaid invoice
    • Refund a payment
  • Technician mobile and offline
    • Install the Ormi Field app and sign in
    • Start and finish a job from your phone
    • Work offline and sync later
    • What a job needs before it can be completed
    • Take a payment in the field
    • Live location sharing: when it runs and how to stop it
  • Team and roles
    • Roles and permissions
    • Field access and billing
  • Integrations
    • Connect QuickBooks Online or Xero
    • See your Ormi schedule in Google Calendar
    • Export your data
  • Troubleshooting
    • A technician can't see a job on their phone
    • Changes made offline are not syncing
    • Can't sign in
  • Billing and plans
    • How Ormi billing works
    • Which technicians count on my bill?
    • The 15-day free trial
  1. Help Center
  2. /Troubleshooting
  3. /Can't sign in

Can't sign in

Fixes for wrong-password errors, missing verification codes, and Google, Microsoft or Apple accounts that are not linked to your company.

For
Owner, Admin, Office staff, Dispatcher, Technician
Where
Web app, Android app
Updated
October 16, 2026

Before you start

  • You know which email address your company invited.

In the web app#

  1. Go to app.ormi.com and click Forgot password? on the sign-in page.
  2. Enter your email and follow the link in the reset email. Check spam if it does not arrive.
  3. Sign in with the new password.

In the Android app#

  1. Check you are using the work email your company invited.
  2. If you forgot the password, reset it in the web app (above), or tap Forgot password? in the app to contact your administrator or support.
  3. If the app asks for a 6-digit code, use the newest one in your email.

What if this fails?

"... isn't linked to an Ormi workspace yet."
Your Google, Microsoft or Apple account is not the email your company invited. Sign in with email and password, or ask your admin to invite that address.
I never got an invite email.
Ask your admin to resend it. See Invite your team.
"Session expired".
Sign in again. Anything you saved offline is kept and syncs after.

Related tasks

  • Install the Ormi Field app and sign inTechnician mobile and offline
  • Invite your teamGetting started

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

Phone
(972) 944-0404
Email
[email protected]
Message
Contact page

On this page

  • In the web app
  • In the Android app
  • What if this fails?
  • Related tasks
OrmiOrmi

Field service management software for HVAC, plumbing, electrical, remodeling, and every trade in between.

  • (972) 944-0404
  • [email protected]
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