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OrmiOrmi

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/

  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
  • Jobs and scheduling
    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
    • Dispatch a job to a technician
    • Reschedule or reassign a job
    • Job statuses and what they mean
    • Texts and emails customers get about their job
    • Cancel or delete a job
  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
    • Turn an accepted estimate into a job or an invoice
    • Create and send an invoice
    • Record a cash, check or card payment
    • How customers pay an invoice online
    • Chase an unpaid invoice
    • Refund a payment
  • Technician mobile and offline
    • Install the Ormi Field app and sign in
    • Start and finish a job from your phone
    • Work offline and sync later
    • What a job needs before it can be completed
    • Take a payment in the field
    • Live location sharing: when it runs and how to stop it
  • Team and roles
    • Roles and permissions
    • Field access and billing
  • Integrations
    • Connect QuickBooks Online or Xero
    • See your Ormi schedule in Google Calendar
    • Export your data
  • Troubleshooting
    • A technician can't see a job on their phone
    • Changes made offline are not syncing
    • Can't sign in
  • Billing and plans
    • How Ormi billing works
    • Which technicians count on my bill?
    • The 15-day free trial
  1. Help Center
  2. /Troubleshooting
  3. /A technician can't see a job on their phone

A technician can't see a job on their phone

Work through the usual causes: the job is not assigned to them, the app has not refreshed, or they are signed in to the wrong account.

For
Dispatcher, Office staff, Technician
Where
Web app, Android app
Updated
October 16, 2026

Before you start

  • Access to the job in the web app, or the technician's phone in hand.

Check, in this order#

  1. In the web app, open the job and confirm the technician is assigned to it, not just mentioned in the notes. See Dispatch a job.
  2. Check the job date. Today shows today only; the job may be on another day under Jobs or Schedule.
  3. On the phone, open Jobs and pull down to refresh.
  4. Check the phone has a connection. Offline, the app shows "Viewing cached data" and will not see new assignments until it reconnects.
  5. Check the technician signed in with the same work email the office invited.

What if this fails?

"No assigned jobs".
The app loaded fine and nothing is assigned to this person for the filter shown. Assign the job in the web app, then refresh.
"Couldn't load job" or "Could not load your jobs".
The app could not reach Ormi. Check the signal, pull to refresh, and try again. Nothing on the phone is lost.
"Access denied".
The technician's role does not allow that screen. An admin can check the role under Team. See Roles and permissions.

Related tasks

  • Dispatch a job to a technicianJobs and scheduling
  • Work offline and sync laterTechnician mobile and offline
  • Install the Ormi Field app and sign inTechnician mobile and offline

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

Phone
(972) 944-0404
Email
[email protected]
Message
Contact page

On this page

  • Check, in this order
  • What if this fails?
  • Related tasks
OrmiOrmi

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