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Browse all topics›
  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
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    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
    • Dispatch a job to a technician
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    • Job statuses and what they mean
    • Texts and emails customers get about their job
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  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
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    • Create and send an invoice
    • Record a cash, check or card payment
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    • A technician can't see a job on their phone
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    • How Ormi billing works
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    • The 15-day free trial
/

  • Getting started
    • Set up your company: the owner guide
    • Invite your team
    • Connect payments (Stripe)
    • Keyboard shortcuts
  • Customers and locations
    • Add a customer
    • Add and manage service locations
    • Import customers from a spreadsheet
  • Jobs and scheduling
    • Create, dispatch, reschedule and reassign: the dispatcher guide
    • Create a job
    • Dispatch a job to a technician
    • Reschedule or reassign a job
    • Job statuses and what they mean
    • Texts and emails customers get about their job
    • Cancel or delete a job
  • Estimates, invoices and payments
    • From estimate to paid invoice: the office guide
    • Create and send an estimate
    • Turn an accepted estimate into a job or an invoice
    • Create and send an invoice
    • Record a cash, check or card payment
    • How customers pay an invoice online
    • Chase an unpaid invoice
    • Refund a payment
  • Technician mobile and offline
    • Install the Ormi Field app and sign in
    • Start and finish a job from your phone
    • Work offline and sync later
    • What a job needs before it can be completed
    • Take a payment in the field
    • Live location sharing: when it runs and how to stop it
  • Team and roles
    • Roles and permissions
    • Field access and billing
  • Integrations
    • Connect QuickBooks Online or Xero
    • See your Ormi schedule in Google Calendar
    • Export your data
  • Troubleshooting
    • A technician can't see a job on their phone
    • Changes made offline are not syncing
    • Can't sign in
  • Billing and plans
    • How Ormi billing works
    • Which technicians count on my bill?
    • The 15-day free trial
  1. Help Center
  2. /Getting started
  3. /Set up your company: the owner guide

Set up your company: the owner guide

Create your account, finish the setup tour, fill in your company profile, invite your team and get ready to take payments.

For
Owner, Admin
Where
Web app
Updated
October 16, 2026

Before you start

  • An email address you can open now, to verify your account.
  • For payments later: your business details, your own identity details and a bank account.

1. Create your account#

  1. Go to app.ormi.com/signup. Use Continue with Google or Continue with Microsoft, or enter your Email and a Password (8 or more characters with an uppercase letter, a lowercase letter, a number and a symbol).
  2. Click Create account.
  3. Open the verification email and click the link within 24 hours. If it does not arrive, click Resend verification email.

Your 15-day free trial starts now, with unlimited jobs and no card needed.

2. Finish the setup tour#

  1. Sign in. The Getting Started tour opens on your dashboard.
  2. On Welcome to Ormi!, enter your company name and the 5-digit ZIP you work in. Federal EIN is optional.
  3. Answer the questions about how you operate, how you invoice recurring work, and whether you work year-round.
  4. On Invite Your Team, add people now or skip it, then click Finish Setup.

Paused the tour? The Getting started checklist in the sidebar picks up where you left off.

3. Fill in your company profile#

  1. In the sidebar under Settings, open Company.
  2. On General, click Upload logo (square PNG, JPG or GIF, at least 200 by 200 pixels, up to 5 MB).
  3. Fill in the Public business profile: Company name, Email, Phone, Website and address. Customers see these on quotes, invoices and the portal.
  4. On Localization, check the Timezone and Currency. The timezone decides what "today" means for your schedule and your billing month.

Changes save as you go. The header shows All changes saved.

4. Invite your team and connect payments#

  1. Invite office staff and technicians. See Invite your team.
  2. Turn on field access for the people who work jobs. See Field access and billing.
  3. Connect payments so you can send invoices and take cards. See Connect payments.

5. Book your first job#

  • Add a customer with a service address.
  • Create a job and dispatch it.
  • The sidebar checklist ticks off Add a customer, Create a job, Schedule a job and Dispatch a job as you go.

What if this fails?

"An account with this email already exists."
Sign in instead, or use Forgot password? on the sign-in page.
The verification link doesn't work.
Links expire after 24 hours. Go back to the sign-up confirmation page and click Resend verification email.
The ZIP field says "Enter all 5 digits".
Use a 5-digit US ZIP code.

Related tasks

  • Invite your teamGetting started
  • Connect payments (Stripe)Getting started
  • The 15-day free trialBilling and plans

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

Phone
(972) 944-0404
Email
[email protected]
Message
Contact page

On this page

  • 1. Create your account
  • 2. Finish the setup tour
  • 3. Fill in your company profile
  • 4. Invite your team and connect payments
  • 5. Book your first job
  • What if this fails?
  • Related tasks
OrmiOrmi

Field service management software for HVAC, plumbing, electrical, remodeling, and every trade in between.

  • (972) 944-0404
  • [email protected]
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