Browse all topics

Work offline and sync later

What the app saves without a signal, what needs a connection, and how to tell when everything has synced.

For: Technician
Where: Android app
Updated: October 16, 2026

What works offline

Viewing your jobs, schedule and job details from what was last loaded. The app shows "Viewing cached data" or "Offline mode".
On My Way, Start job and Complete Job, including partial completion.
Notes, photos, videos, signatures, forms and checklists, parts, and time entries.
Recording cash and check payments.
Creating a quote or an invoice. It is saved and sent when you reconnect.

What needs a connection

Tap to Pay and card or bank payments. Cash and check still work.
Sending a quote or invoice to the customer.
Seeing changes the office makes, claiming a Work Network job, and Marni.

Finish a job with no signal

Do the job as normal: start it, take photos, get the signature.
Tap Complete Job and submit. The app saves it and shows a "will sync" message.
When you reconnect, the app sends everything in order. Check the Today pill: Offline, Sending, then Synced.

The app checks your required items (photos, signature and so on) from what it last loaded. Complete them before you leave the site, since the office may not see the job as complete until it syncs.

Check that everything sent

Look at the Today pill or the More badge, which reads "changes waiting to sync" if anything is queued.
To force it, go to More, then Profile & Settings, Sync & Offline, and tap Sync now. It shows "You're synced" when done.

The app also syncs by itself when the network returns, when you open it, and every 30 seconds.

What if this fails?

"items failed to sync" (amber banner).: Tap Retry once you have a good signal. Only tap Discard if you are sure the change is not needed, because it deletes it.
"items need attention" (red banner).: The office changed the same record while you were offline. Open the job, check it, and re-apply your change. If a signature is held, tap to capture it and the rest syncs after.
"Offline mode unavailable".: The phone could not set up offline storage. Stay connected while you work and contact your administrator.

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

Phone: (972) 944-0404
Email: [email protected]
Message: Contact page