Job statuses and what they mean

Job statuses and what they mean

Every job status from Scheduled to Paid, which moves are allowed, and who can make them.

For: Dispatcher, Office staff, Admin, Technician
Where: Web app, Android app
Updated: October 16, 2026

The statuses

Scheduled: booked, not yet sent to anyone.
Dispatched: assigned and sent to the technician.
En Route: the technician tapped On My Way. The customer gets a text with a tracking link.
On Site: arrived. The customer gets an arrival text.
In Progress: work has started.
Completed: work is done. Invoicing unlocks.
Invoiced and Paid: billed, then settled.
Cancelled: will not happen. A cancelled job can be moved back to Scheduled.

Change a status by hand

Open the job.
Click the status pill. The list shows only the moves allowed from where the job is now.
Pick the new status. You will see "Job status updated successfully".

Office roles with full job access can make any allowed move.
Technicians (and anyone limited to their assigned jobs) can only move their own jobs, and only forward through Dispatched, En Route, On Site, In Progress and Completed.

What if this fails?

Completed is refused.: Something your company requires is missing, such as photos or a signature. See What a job needs before it can be completed.
The status I want isn't in the list.: Jobs move in order. Move it through the steps in between, or cancel it and start again.

Still stuck?

If you already use Ormi, the ? button in your dashboard sends a question to our team with your account attached. Otherwise:

Phone: (972) 944-0404
Email: [email protected]
Message: Contact page